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Additional Terms of Use

These terms are in addition to our standard terms and condition of business. You should read them carefully and only order glasses or lenses with us if you agree to them fully. We recommend you read our full terms of business before placing orders on this site.

1  I accept that prescription glasses (without fault) are not refundable and are exempt from long distance selling regulations as they are deemed to be bespoke items.

2  I confirm that I have checked the information I have entered when ordering my lenses and it matches my prescription.

3  I understand that prescription lenses are a bespoke item and exempt from Long Distance selling regulations and once ordered cannot be cancelled or refunded.

4   I understand the lens tint I have chosen (if required) in the options selection will be as Ilkeston Factory Specs considers suitable and as supplied by us which I will accept and not request altered for another depth/shade or colour. I understand that different tint brands differ slightly in hue. 

5  I understand that my PD will be set according to my instructions when ordering complete spectacles. If standard/average option is chosen on order then a standard PD width of 63 distance/60 near will be used. If lenses are sent to us to copy or reglaze then we will use the existing measurements or any markings you provide on the lenses as a guide for decentration and heights.

 

6 Varifocals - I understand that my optical height centres will be set at the standard distance height of 5mm above the horizontal centre line (HCL) of the frame front panel unless you instruct otherwise and provide the height measurements for us to work to yourself.

 

7 Bifocals - I understand my bifocal segment height will be set 5mm below the centre of the front panel (eye shape) which is a standard average unless provided and instructed by you otherwise.

8  I have read and agree to the Terms & Conditions set out on this website. The customer (either myself or someone else ) is/am/are over 18 years old, not registered blind or partially sighted or with an eye doctor and the prescription used is not over 2 years old.

9  I understand it is my responsibility to let you know all details of my prescription and I understand that I may be asked for a copy of the original prescription during or after manufacture of my spectacles.

10.1  SINGLE VISION LENSES: I understand I can place orders online for glasses or lenses with powers up to and including:

Standard Powers Sph's up to +/-4.00 dioptres and Cyl's up to +/-2.00 dioptres with or without Prisms.

I understand that if my powers exceed this then my order will not be accepted by Ilkeston Factory Specs and any payments made by me for glasses over these prescription powers are subject to a reasonable administration charge laid out in Ilkeston Factory Specs Terms of Business. The £30 charge will be deducted from monies I paid before a refund is made to me by cheque in the name of the credit card used to place the order. I accept the £30 admin costs and I understand the refund will be made within 14 days.

 

10.2 BIFOCAL LENSES:

I agree only to place orders online for Bifocal lenses with 

Sph's up to +/- 6.00 dioptres and Cyl's up to +/- 4.00 dioptres and with reading adds up to +3.00 dioptres with or without prisms.

I understand that if my powers exceed this then my order will not be accepted by Ilkeston Factory Specs and any payments made by me for glasses over these prescription powers are subject to a reasonable handling charge laid out in Ilkeston Factory Specs Terms of Business. The £30 charge will be deducted from monies I paid before a refund is made to me by cheque in the name of the credit card used to place the order. I accept the £30 admin costs and I understand the refund will be made within 14 days.

 

10.3  VARIFOCAL LENSES: I agree only to place orders online for prescription Varifocal lenses with

Sph's up to +/- 6.00 dioptres and Cyl's up to +/- 4.00 dioptres or with reading adds up to +3.00 dioptres with or without prisms.

I understand that if my powers exceed this then my order will not be accepted by Ilkeston Factory Specs and any payments made by me for glasses over these prescription powers are subject to a reasonable handling charge laid out in Ilkeston Factory Specs Terms of Business. The £30 charge will be deducted from monies I paid before a refund is made to me by cheque in the name of the credit card used to place the order. I accept the £30 admin costs and I understand the refund will be made within 14 days.

11 Lenses sent to us for "reframe"

I understand that lenses sent to Ilkeston Factory Specs are deemed to be valued at £0 and unusable except when and if they are able to reframe them. Altered decentrations are at my own risk when lenses are reset due to the glazing process.

Any losses in transit to and by return (to and from Ilkeston Factory Specs) are at the customers (your) own risk and you will not raise a claim for loss (although we may make offers to replace at a cost to you of our choice). Frames supplied by us for reframe are our choice as deemed suitable and will be excepted by you if you place an order for a reframe on this site.

12 When placing an order with us for reglaze or reframe over the internet

You understand and agree that In the event of frames or lenses you send to us for these purposes not arriving for any reason, we will make a refund of your payment for the services ordered with a £15 handling fee deducted from the monies you have paid to us (to cover time and financial charges made to us by our credit suppliers facility and our bank charges) before a refund is sent to you.

 

 

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