Terms & Conditions
Online Terms & Conditions
1- Payments
1.1- We accept payment by credit and debit card.
1.2- We will not be deemed to have contracted with you or accepted your order until funds have been claimed by us from your account which will be within 72 hours of you placing an order.
1.3- All prices online are indicated and shown on this website and are the price you pay in total + postage if applicable.
1.4- Goods will only be delivered to the registered address of the credit card used for payment.
1.5- Goods remain the property of "Ilkeston Factory Specs"
135 Lower Bath Street- Ilkeston-Derbyshire UK De7 8as until paid for in full.
2- Delivery.
2.1- We do not guarantee to deliver goods ordered on this site by a specific date or a special occasion other than as outlined within these terms and conditions.
2.2- If we have received your order or your goods to work on and not returned (sent back by post) the products ordered by you within 28 days of our acceptance of your order or receipt of your sent goods, you may cancel the order and all money paid will be refunded to the credit or debit card that the payment originally came from.
2.3- Goods can only be supplied to United Kingdom residents and delivered to a United Kingdom address including England, Scotland, Wales and Northern Ireland.
2.4- We will send (all) goods ordered by Royal Mail Signed for 2nd class delivery or Royal Mail Special Delivery. We may choose to hand deliver goods by appointment in some circumstances as a replacement for paid Special Delivery and it is your responsibility to ensure that someone is able to sign for receipt of the goods. We will email you the day we send out your goods but cannot guarantee the exact delivery day and time.
2.5- We will be entitled to rely upon your signature as proof of delivery/ a neighbours signature if taken on your behalf/ or a statement of delivery signed on your behalf by the Royal Mail employee attending and making the delivery. In all cases the delivery will be deemed to have been successfully made.
2.6- You should Inspect the goods upon delivery and notify us straight away on the day of receipt (by email through Ilkestonfactoryspecs.co.uk website contact form) should they be in any way defective. If this is the case you should not use the product or wear the product.
2.7- All Damage to goods and or missing items to or upon the delivery must be reported on the day of receipt of the goods to ourselves and the Royal Mail.
2.8- Should it be necessary for you to return goods then you shall be liable for the cost of return, and their safe-keeping until such time as they are delivered to us including any period in transit.
2.9- The returned spectacles or goods should be returned unmarked and in their original packaging for our inspection and acceptance and returned at your own cost by return.
2.10- Goods returned as faulty, damaged or not accurate or as described will not be considered returned until we sign for and receive them at Ilkeston Factory specs trading address.
2.11- Should returned goods not arrive back to us no refund will be made for original monies paid.
3 - Reframe Own Lenses and plano no prescription lens orders.
3.1- You agree when sending your own frames or lenses to us that the value of the items you send have a value of £0 if lost in forward or return transit or if damaged within our glazing processes.
3.2- Initial order - In the event of your own goods you post to us for us to work on getting lost in forward transit or not arriving at our premises for us to fulfil your initial order, (in particular your own lenses for our reframe service you agree to wait a minimum of 28 (goods sent with Special Delivery tracked postage) to 56 working days (for untracked goods) from the date of your postage receipt before requesting a refund for payments made to us in advance for the work we cannot perform without your items.
3.3- Ilkeston Factory Specs can only accept inward goods sent to us to work on during working days (hours) which are Mon, Tue, Thur, Fri, Sat. Failed delivery attempts on our non working days inc Bank Holidays, closed Christmas holidays and any Wednesday or Sunday may be subject to re-delivery by your courier or Royal Mail on a day of their choice which may delay our receipt and completion of your order, and is to be deemed beyond our control.
3.4- In the event of your goods not arriving at our premises (and you have proof of postage upon request) so that we can perform our part of the original contract, you agree when placing orders on this site to accept an administration and handling charge of £15.00. This will be deducted from your payment before we make a refund (of the balance minus £15). This covers bank charges made to us from your credit provider when you made your payment and our time spent administering the matter.
3.5- You agree to show us upon request a forward proof of postage receipt before we can deem a parcel sent and lost and any refund can be made. Goods sent and lost cannot be refunded without proof of postage to our address.
3.6- When choosing Special Delivery, goods sent out to you on completion usually take between 1 and up to 7 working days to arrive. You agree that the goods will not be considered lost in transit until a minimum of 28 working days has passed.
3.7- When choosing Signed for 2nd class delivery, goods sent out to you on completion usually take between 2 and 14 days to arrive. You agree that the goods will not be considered lost until a minimum of 56 working days has passed.
3.8- You agree not to claim financial compensation from Ilkeston Factory Specs for lost or damaged goods, and you undertake to indemnify us protecting us against any financial claim for the cost or replacement cost of your own items (frames or lenses).
3.9- You are responsible for posting your goods to us and agree that you accept full liability and will not hold us in breach of contract if we are unable to carry out works on goods sent to us that are lost in transit.
3.10- You will not consider us to have broken the contract made with you if the goods you send us to work with are lost in transit and you hold no proof of postage to establish their loss. Refunds cannot be processed without this proof of postage upon our request.
3.11- where proof of postage is held by you and goods posted to us have not arrived in the outlined time scales, upon receipt of your proof of postage we will start the refund process with the handling charge applied.
3.12 - You will not send lenses of high value etc without first contacting us by email, as these types of lenses will be deemed at a value of £0 in the event of loss or damage due to them being unusable as a working pair of glasses.
3.13 - Ilkeston Factory Specs does not guarantee specific delivery dates or next day delivery with goods sent out when using 2nd class signed for or Special Delivery post.
3.14 - You accept our choice of frames we supply when using our reframe service online and understand they cannot be changed at a later date.
3.15 - Reframes Online must be posted to us and will be shipped back to you once completed and cannot be collected from store.
3.16- If we are not able to reframe or reglaze your own goods you will not hold us liable for your original postage costs when you shipped your goods to us or the cost of returning your goods.
3.17- If we cancel a reframe or plano no prescription reglaze order for any reason we will refund any payment made by you in full to the credit or debit card used, and you agree to make a new payment for the cost of return postage at our advertised rates if you would like us to return your sent items by post.
4 - Cancellations
4.1- Our services are exempt from long distance selling laws and cannot be cancelled once ordered.
4.2- Our bespoke products and services are exempt from changes and cancelation before dispatch. Changes to your order made before dispatch are at our discretion. If we decide to accept changes to your order before dispatch you may incur an additional charge for time and materials used in preparation of the original order.
4.3- Bespoke products are exempt from the 14 day cooling-off period upon your receipt.
4.4 - We cannot be responsible for altered pupil distance settings or height measurements when your own lenses are fitted to our new Reframes but will do our best to match as near as possible.
5 - Guarantee
5.1- We reserve the right to repair or replace faulty goods.
5.2- Guarantees will not apply where goods have been subject to misuse, have not been used for the intended purpose or have not been used or cared for in a reasonable manner or in accordance with any specific instructions issued with the product.
6 - General Terms
6.1- We reserve the right to cancel any order for any reason and return any payments made to us on credit or debit card.
6.2 - We reserve the right to amend prices and specifications without notice.
6.3- No employee of "Ilkeston Factory Specs" has the right to vary these terms and conditions.
6.4- These terms and conditions shall be governed by English Law.
6.5- We can only supply lenses to a valid prescription that is less than two years old and we reserve the right to ask for a copy of the original of that prescription.
6.6- We cannot supply lenses to those who are under 18 or registered partially sighted.
6.7- You declare that your prescription is not more than 2 years old as governed by the supply of prescriptions spectacles laws in the uk and is a valid prescription supplied by a qualified optician under 2 years ago.
6.8- A binding contract is only entered into when we accept your order and payment into our account.
6.9- Prescription lenses we state we supply on this website are sold at the price indicated at the cart and include frames and lenses as indicated.
7 - Force majeure
7.1- in the event of unforeseen events or events beyond our control including but not limited to disasters, emergencies, exceptional weather conditions and strikes effecting production or delivery (through a third party postal service) of ordered products on this site, while the circumstances persist the terms set here throughout shall be suspended until we or they are reasonably able to continue to perform the contract or contracts made without further undue delay, and the original terms can be reinstated.
8- Statutory rights
8.1- Nothing in these terms and conditions shall effect your statutory rights.
In-store Terms & Conditions
1 - Eye tests
1.1- We will provide glasses with prescription lenses to the prescription you provide us in good faith of its accuracy and that it will be suitable for your vision requirements.
1.2- You declare you have supplied us a valid prescription supplied by a registered qualified optician that is
two years old or less.
1.3- You declare you are 16 years old or over and not referred or registered with the eye hospital when using our services and buying our products in-store.
1.4- You agree not to hold Ilkeston Factory Specs liable for remedy or refund If the prescription provided by your optician subsequently proves to be inaccurate or incorrect or unsuitable.
1.5- If you obtain a retest due to the unsuitability of the original eye test (from your original chosen optician) and therefore the performance of the glasses or lenses we have supplied to you, you agree to provide us with a copy of any retest (prescription you want to rely upon) conducted by any qualified optician and inform us of any remedy offered or taken up by you with the third party.
1.6- You agree that any remedy or compensation you take from a third party to satisfy an inaccurate or unsuitable prescription including free replacement frames or lenses removes any further liability or obligation from us and you will not expect or ask us to make a refund or further changes by way of enhancement.
2 - Pupil distance measurements
2.1 - Specific measurements, pupil distance measurements and multifocal height settings are as we measure or feel are suitable and best practice when comparing existing glasses measurements remain our sole opinion and property for our use in manufacture. You agree to accept the measurements we assess or alternately you may provide these measurements (at point of order in-store) on which we will rely upon when making your glasses.
2.2- PD measurements supplied by you when ordering In-store are used by us to make your glasses up in good faith of their accuracy and you will be liable for their suitability and not hold Ilkeston Factory specs liable for their accuracy.
2.3- If you request your PD measurements taken by Ilkeston Factory specs In-store (and we deem it reasonable to give them to you) they will remain the property of Ilkeston Factory Specs for their sole use and you agree not to hold us liable for any inaccuracy in this measurement if you decide to use this measurement elsewhere with an unassociated supplier.
3 - Lens Brands
3.1- We reserve the right to use prescription lens brands of our choice unless you request a specific brand of lens which we will then document on your order docket.
4 - Tints & Coatings
4.1 - We reserve the right to use prescription lens coatings of our choice unless you request a specific brand.
4.2 - Exact tint shades and depths cannot be guaranteed and are not the "essence" of the contract made with Ilkeston Factory Specs for the supply of tints although we will take every care.
4.3 - Exact colour depth of photochromic type lenses when fully reacted vary from one brand to another and exact colour/depth does not form the "essence" of a contract made with Ilkeston Factory Specs. We will supply sun reactive lenses, widely used around the Uk of our choice unless otherwise stated on your order.
5 - Reglazing
5.1 - When glazing your own frames we cannot accept liability for damage or breakage although we will take every care with your frames.
5.2 - We cannot accept liability for altered Pd pupil distance settings when reframing your lenses into one of our new frames although we will take every care to work as accurately as possible.
6 - Deposits
6.1 - Orders in store and deposits made in store are non refundable and we reserve the right to pursue any balance payments owed to us on completion of your order made.
6.2 - You agree to perform to the terms of the contract, assist promptly in aiding us to complete the contract.
6.3 - You agree to make payment of any balance payment due to us upon our notice of completion (by email or telephone) of the contract (your order) without delay and within 2 weeks of completion.
7 - Timescales
7.1 - Time scales for completion of glasses are an estimate and don't form part of the "essence" of any contract made for the supply of products or services with Ilkeston factory specs.
8 - Responsibility of choice
8.1- products/ lenses and frames are your choice when placing an order and cannot be changed or altered by you at a later point without our agreement.
9 - Collection and returns
9.1 - You agree to inspect your glasses on collection to ensure they are as described and free from minor defect.
9.2 - In the unlikely event that you later find a defect with your glasses/purchase you should let us know and not use the goods and return them to store as soon as possible and in any event within 7 days.
9.3 - By using our services or making an order with us at Ilkeston Factory Specs either online or in-store
you agree to be bound by the mentioned terms.
Shaun Bateman T/A Ilkeston factory Specs.
135 Lower Bath Street, Ilkeston, Derbyshire, Uk, DE78AS