Frequently Asked Questions About Glasses, Lenses & Reglazing
Many customers have questions about prescription glasses, replacement lenses, reglazing services, designer eyewear and our onsite optical laboratory. Below you'll find answers to some of our most commonly asked questions about our services, prescriptions, lenses and eyewear options.
Visiting Our Store
Do I need an appointment?
No. Customers are welcome to visit during opening hours, although appointments are available for specialist consultations and out-of-hours visits.
Prescriptions & Measurements
Can I get a copy of my prescription?
Yes. Following an eye examination, your optician should provide you with a copy of your prescription that you can use when purchasing glasses elsewhere.
Do I need to bring my prescription?
Yes. Please bring a current valid prescription when purchasing prescription glasses or replacement lenses.
What is a PD measurement?
PD (Pupil Distance) is the distance between your pupils and is used when manufacturing prescription glasses. We can measure your PD in-store when supplying complete glasses.
Replacement Lenses & Reglazing
Can you replace lenses in my existing glasses?
Yes. We specialise in replacement lenses and can often fit new prescription lenses into existing frames.
We also replace broken frames.
Can you reglaze my own frames?
Yes. We can often fit new prescription lenses into your existing glasses frames, including many designer frames.
Do my frames need to be new?
No. We can often reglaze both new frames and existing frames, subject to suitability checks.
Glasses & Eyewear
Are your glasses brand new?
Yes. All new frames supplied by us are genuine, authorised products and supplied new.
Do you stock designer eyewear?
Yes. We stock a large range of designer, independent and affordable eyewear collections in-store. Come along and try our brands!
Do you offer lightweight titanium glasses?
Yes. We stock lightweight titanium and comfort-focused eyewear collections suitable for everyday wear.
Lenses & Lens Options
What lenses do you supply?
We supply a wide range of prescription lenses including single vision, bifocal and varifocal lenses together with lens thinning options, tints & coatings and specialist lens upgrades.
What are react-to-light lenses?
React-to-light lenses automatically darken when exposed to UV light and return towards a clearer state indoors.
Do you offer prescription sunglasses?
Yes. Prescription sunglasses, polarised lenses and bespoke tint options are available.
Same-Day Glasses & Turnaround Times
Do you offer same-day glasses?
Yes. Selected prescriptions and lens types can often be supplied from our onsite laboratory on the same day
How long do coated lenses and varifocals take?
Many coated lenses, bifocals and varifocals are available within a few days depending on the prescription and lens options selected.
About Our Optical Laboratory
Do you have an onsite laboratory?
Yes. We operate an onsite optical laboratory in Ilkeston which allows us to provide replacement lenses, reglazing services and selected same-day glasses.
Need More Advice?
Whether you're looking for replacement lenses, reglazing services, designer glasses, prescription sunglasses or same-day eyewear, our experienced team is here to help.