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Online Terms & Conditions

1. Lenses we supply Online

1.1- We supply Single vision Lenses online up to and including:

Sph from 0 to 4 (+/-) dioptres and opposite Cyl 0 to 2 (+/-) and Reading Adds to 3 Dioptres Inclusive with or without prisms.

1.2- We supply Bifocal and Varifocal Lenses online up to and including:

Sph from 0 to 6 (+/-) dioptres and opposite Cyl 0 to 4 (+/-) and Reading Adds to 3 Dioptres Inclusive with or without prisms.

1.3- We don't supply complete glasses or lenses on this website above the powers indicated and you must not place an order for glasses or lenses above these powers. 

1.4- An administration charge of  £30 will be applied to orders placed with us without permission for complete glasses or lenses with prescriptions or prisms above the powers we state we supply on this website before a refund of the balance is made.


2. Payments


2.1- We accept payment by credit and debit card (BACS Transfer by prior arrangement & Cheque by prior arrangement when we give details go how to make payments)
2.2- All prices for frames and lenses are as indicated and shown on this website and are the price you pay in total + postage if applicable.

2.3- Goods will only be delivered to the registered address of the credit card used for payment.
2.4- Goods remain the property of "Ilkeston Factory Specs"

135 Lower Bath Street- Ilkeston-Derbyshire De7  8as until paid for in full.


3. Delivery for sent and returned goods

3.1- We do not guarantee to deliver by a specific date other than as outlined within these terms and conditions.  

3.2 If we have not forwarded (sent back by post) the products ordered by you within 28 days of our acceptance of your order you may cancel the order and all money paid will be refunded to the credit or debit card that the payment originally came from.

3.3-  Spectacles can only be supplied to United Kingdom residents and delivered to a United Kingdom address including England Scotland and Wales but not including Ireland.
3.4- We will send (all) goods ordered by Royal Mail Signed for delivery or Royal Mail Special Delivery Insured (if you choose to insure your goods) and it is your responsibility to ensure that someone is able to sign for receipt of the goods. We will email you the day we send out your goods but cannot guarantee the exact delivery day and time.

3.5- We will be entitled to rely upon your signature as proof of delivery/ a neighbours signature if taken on your behalf/ or a statement of delivery signed on your behalf by the Royal Mail employee attending and making the delivery in the case of Covid 19 distancing rules. In all cases the delivery will be deemed to have been successful and made.
3.6- You should Inspect the goods upon delivery and notify us straight away on the  day of receipt  (by email through our website contact form ) should they be in any way defective or inconsistent with your order. If this is the case you should not use the product or wear the product.

3.7- All Damage to goods and or missing items to or upon the delivery must be reported on the day of receipt of the goods to ourselves and the Royal Mail.

3.8- Should it be necessary for you to return goods then you shall be liable for their safe-keeping until such time as they are delivered to us including any period in transit.

3.9- The returned spectacles or goods should be returned unmarked and in their original packaging for our inspection and acceptance and returned at your own cost.

3.10- Goods returned as faulty, damaged or not accurate or as described will not be considered returned until we sign for and receive them at Ilkeston Factory specs.

3.11- Should returned goods not arrive back to us no refund will be made for original monies paid.


4. Forward and Return shipping liability of your own goods sent for reframe and reglaze

4.1- You agree when sending your own frames or lenses to us that the value of the items you send (lenses and frames for us to work with, including reglaze own frame orders and reframe own lens orders) have a value of £0 nothing if lost in return transit (with the exception of 4.9) or if damaged within our glazing processes.

4.2- Initial order - In the event of your own goods you post to us for us to work on getting lost in transit or not arriving at our premises for us to fulfil your initial order, (in particular your own lenses for our reframe service and your own frames for our reglaze service) you agree to wait a minimum of 56 working days from the date of your return postage receipt before requesting a refund for payments made to us in advance for the work we cannot perform without your items.

4.3- In the event of your goods not arriving at our premises so that we can perform our part of the original contract, you agree when placing orders on this site to accept a handling charge of £15.00 This will be deducted from your payment before we make a refund (of the balance minus £15). This covers bank charges made to us from credit providers when we accepted your payment and time spent administering the matter.

4.4- You agree to show us upon request a forward proof of postage receipt before we can deem a parcel sent and lost.

4.5- When choosing Special Delivery, Insured Goods sent out to you on completion (reframes and reglazes) usually take between 1 and up to 14 working days to arrive. You agree that the goods will not be considered lost in transit until a minimum of 28 working days has passed.

4.6- When choosing Signed for 1st class delivery, goods sent out to you on completion usually take between 4 and 28 days to arrive with you. You agree that the goods will not be considered lost until a minimum of 56 working days has passed.

4.7- You agree not to claim from Ilkeston Factory Specs any amount of financial compensation for lost or damaged goods unless you have chosen Special Delivery Insured return postage on our website, protecting us against loss.

4.8- You agree that you accept full liability and will not hold us liable for goods being lost when you send them to us.

4.9 - You will not send lenses of the type and brand carl Zeiss/ Essilor Varilux/ Rodenstock and of high value etc without first contacting us by email, as these types of lenses will be deemed at a value of £0 in the event of loss or damage (due to them being unusable as a working pair of glasses) unless Special Delivery insured postage is chosen when ordering goods and services on this site. You should contact us first before sending these brands of lenses.

4.10 - Ilkeston Factory Specs does not guarantee specific delivery dates or next day delivery with goods sent out when using 1st class signed for or Special Delivery post.


5. Cancellations and Changes for spectacle and reframe and reglaze orders

5.1- Bespoke glasses or lenses are exempt from long distance selling laws and cannot be returned unless faulty, defective or not as described (bespoke - goods made or prepared to your personal specification).

5.2- Spectacles and bespoke products are exempt from changes and cancelation before dispatch. Changes to your order made before dispatch are at our discretion. If we decide to accept changes to your order before dispatch you may incur an additional charge for time and materials used in preparation of the order which we will let you know of before we undertake the changed order in place of the original. We reserve the right to perform and complete the original contract if you or we cannot accommodate the changed instructions.

5.3- Spectacles and bespoke products are exempt from the 14 day cooling-off period upon your receipt, that applies to the majority of consumer goods and we do not offer refunds for correctly (contractually) supplied spectacles or lenses.
5.4- You accept full responsibility for the accuracy and of entering ( or uploading) your prescription details and providing your PD measurement.

5.5- If you do not provide a PD measurement (or use the option "Set at Standard" when ordering ), we will apply automatically the PD measurement as a total of 63 mm (average)  for long distance and 60 mm for near distance decentration on the manufacture of the spectacles or lenses you have ordered. Likewise, the lens setting heights (for prisms and varifocals) will be as marked by you with a dot on the lens, or 5mm above the lens centre as is an average if your buying new spectacles..
5.6- You may cancel any order (except for bespoke or prescription glasses, Reglazes and Reframes) up to 14 working days after receipt and return the goods for a full refund.  You must notify us in writing or by email before you do so.

5.7 - We cannot be responsible for altered pupil distance settings or and height measurements when your own lenses are fitted to our new Reframes but will do our best to match as near as possible.

5.8 - The choice of frame we use for your reframe is of our choice and as deemed suitable and you agree to accept our choice of style/colour and fit .


6. Guarantee

6.1 -  All Unbranded spectacles sold online carry a 6 month guarantee against faulty or defective materials and defective workmanship. Designer Branded glasses cary the same but 12 month guarantee. This does not include wear and tear, accidental damage or misuse of the goods. To claim under this guarantee you must obtain a returns number by sending an email to us on our website contact form and then returning the goods by post. Please do not attend store for refunds unless with our express permission. Refunds will not be made for original or return postage.

6.2- We reserve the right to repair or replace faulty goods at our discretion if we deem the goods to be faulty after 30 days has passed from receipt of the goods.

6.3- Guarantees will not apply where goods have been subject to misuse, have not been used for the intended purpose or have not been used or cared for in accordance with any specific instructions issued with the product.

6.4- Refunds will not be made if incorrect or insufficient prescription information has been entered or supplied by the buyer at the time of ordering. 

6.5- We reserve the right to see a copy of the original prescription before making alterations or a refund.


7. Liability

7.1- "Ilkeston Factory Specs"  will not be liable for any vision problems, any loss of any nature, any accident or any injury, as a result of incorrect or insufficient information supplied by you or the original prescribing Optician or qualified optical professional.
7.2- The Buyer (customer) accepts full responsibility for choosing the frame based on the information provided. Unless stated otherwise, frames are not supplied as 'non-allergenic'.

7.3- Upon receipt of your spectacles, the responsibility lies with you the buyer to check that the vision through the lenses meets your expectations for the purpose that they were ordered. i.e. reading glasses and lenses are for near vision within arm's length only. Distance glasses and lenses are for distance vision giving clear vision at distance only but not focusing at a near vision (within arms length).

8. General terms

8.1 - We reserve the right to amend prices and specifications without notice.
8.2- No employee of "Ilkeston Factory Specs" has the right to vary these terms and conditions.

8.3- These terms and conditions shall be governed by English Law.

8.4- We can only supply lenses to a valid prescription that is less than two years old and we reserve the right to ask for a copy of the original of that prescription.
8.5- We cannot supply lenses to those who are under 18 or registered partially sighted.

 8.6- You declare that your prescription is not more than 2 years old as governed by the supply of prescriptions spectacles laws in the uk and is a valid prescription supplied by a qualified optician under 2 years ago.
8.7- A binding contract is only entered into when we accept your order.

8.8- Standard and non standard prescription lenses we state we supply on this website are sold at the price indicated at the cart and include frames and lenses as indicated. We do not accept orders with prescriptions above Sph's +/- 6.00 and or opposite Cyl's above +/- 4.00 or Adds above 3.00 or prisms above 4 in any direction under any circumstances. Please do not place orders for glasses or lenses above these powers on this website.

8.9-  There will be a £30.00 administration charge for orders placed for glasses or lenses with prescription lenses above the powers we state we supply for the time and expenses incurred (by us) for your error in placing an order with us . This will be deducted by us from the monies paid to us by you before a refund is made. We make refunds by cheque.

You should not place an order for lenses, frames or glasses with us if your prescription is over the powers we accept unless you agree with the terms and fee's stated on this website and understand our administration charge policy for invalid orders.

9 - Force majeure


9.1-  in the event of unforeseen events or events beyond our control including but not limited to disasters, emergencies, exceptional weather conditions and strikes effecting production or delivery (through a third party postal service) of ordered products on this site, while the circumstances persist the terms set here throughout shall be suspended until we or they are reasonably able to continue to perform the contract or contracts made without undue delay, and the original terms can be reinstated.


10  Statutory rights

10.1 - Nothing in these terms and conditions shall effect your statutory rights
10.2 - All content on this website is copyright of Shaun Bateman t/a "Ilkeston Factory Specs".


11. Identity and contracting

11.1 - "Ilkeston Factory Specs" is a trading style taken and used by Mr Shaun Bateman t/a  "Ilkeston Factory Specs".

Business is undertaken at 135 Lower Bath Street, Ilkeston, Derbyshire , De7 8as , known as "the trading address".

11.2 - It is to be recognised by both contracting parties (us and you)  that the title "llkeston Factory Specs" is not it's own entity but a trading style used by Shaun Bateman, who will be jointly (with you) liable to perform as agreed under these terms.

11.3 - The term "We" represents the proprietor named in or a representative employed by the proprietor at the time of use by you of this website. 

11.4 - It is to be recognised by you the user of this website that any reference to or undertaking made in the name of "Ilkeston Factory Specs" is undertaken by Mr Shaun Bateman the proprietor who bears liability

Instore Terms & Conditions



1 - Eye tests


1.1- We will provide glasses with prescription lenses to the prescription you provide us in good faith of its accuracy and that it will be suitable for your vision requirements.

1.2- You declare you have supplied us a valid prescription supplied by a registered qualified optician that is

two years old or less.

1.3- You declare you are 16 years old or over when using our services and buying our products instore.

1.4- You agree not to hold Ilkeston Factory Specs liable for remedy or refund If the prescription provided by your optician subsequently proves to be inaccurate or incorrect or unsuitable.

1.5- If you obtain a retest due to the unsuitability of the original eye test (from your original chosen optician) and therefore the performance of the glasses or lenses we have supplied to you, you agree to provide us with a copy of any retest (prescription you want to rely upon) conducted by any qualified optician and inform us of any remedy offered or taken up by you with the third party.

1.6- You agree that any remedy or compensation you take from a third party to satisfy an inaccurate or unsuitable prescription including free replacement frames or lenses removes any further liability or obligation from us and you will not expect or ask us to make a refund or further changes by way of enhancement.


2 - Pupil distance measurements

2.1 - Specific measurements, pupil distance measurements and multifocal height settings are as we measure or feel are suitable and best practice when comparing existing glasses measurements. You agree to accept the measurements we assess or alternately you may provide these measurements (at point of order instore) on which we will rely when making your glasses.


3 - Lens Brands


3.1- We reserve the right to use prescription lens brands of our choice unless you request a specific brand of lens which we will then document on your order docket.


4 - Tints & Coatings

4.1 - We reserve the right to use prescription lens coatings of our choice unless you request a specific brand. 

4.2 - Exact tint shades and depths cannot be guaranteed and are not the "essence" of the contract made with Ilkeston Factory Specs for the supply of tints although we will take every care.

4.3 - Exact colour depth of photochromic type lenses when fully reacted varies from one brand to another and exact colour/depth does not form the "essence" of a contract made with Ilkeston Factory Specs when we supply photochromic lenses. We will provide Sunlite photochromic reactive lenses, widely used around the Uk unless otherwise stated.


5 - Reglazing


5.1 - When glazing your own frames we cannot accept liability for damage or breakage although we will take every care with your frames.

5.2 - We cannot accept liability for altered Pd pupil distance settings when reframing your lenses into one of our new frames although we will take every care to work as accurately as possible.


6 - Deposits


6.1 - Orders in store and deposits made in store are non refundable and we reserve the right to pursue any balance payments owed to us on completion of your order made.

6.2 - You agree to perform to the terms of the contract, assist promptly in aiding us to complete the contract.

6.3 - You agree to make payment of any balance payment due to us upon our notice of completion (by email or telephone) of the contract (your order) without delay and within 2 weeks of completion.


7 - Timescales


7.1 - Time scales for completion of glasses are an estimate and don't form part of the "essence" of any contract made for the supply of products or services with Ilkeston factory specs.


8 -  Responsibility of choice


8.1- products/ lenses and frames are your choice when placing an order.


9 - Collection and returns


9.1 - You agree to inspect your glasses on collection to ensure they are as described and free from minor defect.

9.2 - In the unlikely event that you later find a defect with your glasses/purchase you should let us know and not use the goods and return them to store as soon as possible and in any event within 7 days.

9.3 - We reserve the right to replace/repair or refund defects once 30 days has passed.

10 - Contracting


10.1 - It is to be recognised by both contracting parties (us and you)  that the title "llkeston Factory Specs" is not it's own entity but a trading style used by Shaun Bateman, who will be jointly (with you) liable to perform as agreed under these terms.

10.2 - Any reference to or undertaking made in the name of "Ilkeston Factory Specs" is undertaken by Mr Shaun Bateman the proprietor who bears liability.

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